#Sign-in and account access
- Use the same email or sign-in provider previously used with LeanLens.
- Open sign-in links on the same device and browser/app where the flow started when possible.
- If a mail app intercepts a link, open it in the system browser without forwarding the link to anyone.
If you still need helpIf access still fails, contact support and include the email address, device type, and approximate time of the attempt.
#Saved analyses and photos
Signed-in and guest analyses can be saved under their respective account or anonymous ownership so the result can be revisited.
Saved analysis data and saved progress photos are different from the source files used during processing. The Privacy Policy describes the current lifecycle for each category.
If you still need helpDelete an individual saved analysis from its available delete action. Use Profile privacy controls for broader photo or account requests when available.
#Request a copy or correction
- Use the privacy category in the support contact form.
- Enter the account email so LeanLens can verify the request.
- Describe whether you want access, correction, restriction, portability, or another privacy action.
Expected outcomeThe request is recorded for identity verification and review. Submission does not by itself prove identity or complete the request.
#Delete an account
- Cancel a store subscription separately if you do not want it to renew.
- Open Profile, then Privacy & data, and choose the account deletion action.
- Review the scope and confirm. Keep the app open if the product says cleanup is still pending.
- If you cannot sign in, use the account deletion category in the support form from the account email.
Expected outcomeLeanLens distinguishes a pending cleanup from terminal completion. Some limited records may be retained only when a confirmed legal or security reason applies and must be described in the Privacy Policy.
If you still need helpDo not assume deleting the app or the LeanLens account cancels a mobile-store subscription.