Support guide

Manage a LeanLens subscription

Subscriptions are purchased and managed through the supported mobile store shown at checkout; LeanLens has no direct web checkout.

Quick answerThe current purchase flow supports monthly and annual subscriptions and does not offer a free trial. The store purchase screen shows the authoritative price, billing period, renewal terms, and availability.

#Purchases and renewal

  • Purchases are available only in supported mobile builds.
  • The current flow charges when the purchase is confirmed; it does not start a free trial.
  • Monthly and annual subscriptions renew automatically until cancelled through the purchasing store.
  • LeanLens does not hardcode a public price because localized store prices can differ or change.
Expected outcomeAfter a successful purchase and server verification, the current entitlement unlocks Pro across the signed-in LeanLens experience.
If you still need helpIf the purchase screen is unavailable, do not attempt payment on the website; use a supported mobile build or contact support.

#Cancel or manage renewal

  1. Open LeanLens Profile and choose the subscription-management action.
  2. If the native store sheet does not open, follow the store-management link shown by the app.
  3. On iPhone or iPad, open Settings, select your Apple Account, choose Subscriptions, then choose LeanLens.
  4. Confirm the cancellation state in the store. Deleting a LeanLens account does not cancel a store subscription.
Expected outcomeCancellation stops a future renewal. Access normally continues until the current store-authoritative entitlement expires.
If you still need helpIf LeanLens does not appear in Apple subscriptions, confirm that the device uses the same Apple Account used for purchase.

#Restore a purchase

  1. Use the same store account that made the purchase.
  2. Open Profile and select Restore purchases. This opens the restore-capable purchase screen.
  3. Choose Restore and wait for LeanLens to verify the resulting entitlement.
Expected outcomeA verified active entitlement unlocks Pro. A completed store action without an active entitlement does not unlock access.
If you still need helpIf access remains locked, contact support from Profile. Do not email a full receipt, payment card, password, or verification code.

#Refunds and billing disputes

LeanLens does not process store refunds directly. Refund eligibility and billing disputes are handled by the purchasing store under its rules and applicable consumer law.

For an Apple purchase, use Apple’s Report a Problem service or Apple Support. Google Play instructions will be added when Android billing is launched and verified.

If you still need helpContact LeanLens support for entitlement troubleshooting, and contact the purchasing store for the refund decision.

#Billing issues, grace periods, and expiry

A billing label alone does not grant Pro. LeanLens follows the structured access state returned by the subscription system.

During a billing issue or grace period, access continues only while that authoritative entitlement still grants access.

If you still need helpUpdate the payment method in the purchasing store, then reopen LeanLens and restore if the access state has not refreshed.
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